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Hot Tub Maintenance

New Services!

Water Chemistry/Hot Tub Operational Tutorials & Drain/Clean/Fills are now available to be booked with Amanda! We'll meet in your backyard with everything you need to get started. Fill out our contact form to request a booking. 

**Note Hot Tub Must be full of Water & Proven Operational for these services. If you're hot tub has been down for extended period of time, it would recommended to inquire about having a technician visit prior to booking these services. Please visit our Repair Service Page**
Service 1

In-home Chemistry & Operation tutorial

Never had a hot tub and not sure what to do? Or have you been making due but you're overwhelmed with the amount of products you need to put in and keep track of. Let me SIMPLIFY it for you, with my in home personalized chemical tutorial!

-We go over function/doses  with minimal products to maintain water clarity.  This is customized for your USAGE for the best.
Filter Identification, Cleaning & Methods
Hot Tub Functions & Operations
Topside Menu & Settings
How & when to drain your hot tub
Service 2

Drain / Clean / Fill

$249 (includes product)
Is your hot tub water looking a little worse for wear, or did you just fill it up and get it running after having it off for an extended period of time. Or maybe its just time for a really good refresh. Let me get that tub back up to spec with our Drain/Clean/Fill Service!
1st Visit
Add sanitizer & cleaning agent for hot tub to run for 24-48 Hours
2nd Visit
Drain hot tub, vacuum & clean shell. Clean filter, wipe down cabinet & cover. Fill & balance start up chemicals.
Maintenance Request

Frequently Asked Questions

Help! I’m new to hot tubs, what should I do?

We have a few options for Newbies! 

1) Contact Amanda via our Contact Us Page for options on how we can get you up to speed on hot tub care/maintenance. For the best experience, make sure to send information regarding 
Photos of the tub & control panel
Any Chemicals you currently have (or photos)
Your hot tub’s filter

Do you provide Hot Tub Drain/Cleans?

Yes! You might need a Drain/Clean service if
Your hot tub was purchased, used or acquired with a new home
Empty and unused for an extended period
Have signs of bacteria growth in the water (white flakes)
We offer 2 options

1) Come by the shop for products & free instructions for a DIY service, or Download our Guide HERE 
2) Book a Service Call! We’ll add the products & provide the cleaning service. 

How often should I drain my hot tub, and how?

Personal preference is a key factor, but its good practice to refresh your water every 3-6 months. Ways to Drain your hot tub include
Finding the drain valve on the bottom of your hot tub cabinet (Sometimes this is located inside the access panel)
Using a sump-pump
Using a garden hose to siphon water overnight
Using a Quick Drain to siphon water within the hour

What is WINTERIZING a hot tub, and when should it be done?

If you are not using your hot tub for an extended period, you'll need to safely shut down & empty your hot tub if the weather is expected to dip below freezing temperatures. The process includes
Draining the tub
Vacuuming out all the excess water from the footwell, filter canister & jets.
Disconnecting all Pumps & Spa pac
Its recommended to remove the pumps and bring them inside if you expect the weather to freeze. If this is not possible, disconnect the pipes and vacuum out any water from inside the pumps & corresponding pipes. If you're not comfortable performing these steps on your own, book a service call, and we'll make sure it's done effectively!

Do you do water testing?

Yes! Send me a photo of your test strip aligned with your colour chart on the bottle and we can work through it together. Remember, levels are always going to change, so understanding your routine and usage will be the most important to solving water chemistry issues! 

How do I know what filter I have?

Your filter is unique to your hot tub's design, with huge variances in size. Some sit in while others screw into place. We carry a selection of the most common filters in stock & can special order anything we don't (except for some OEM filters)
To help us identify which one you need, provide us with
Photo of the top & bottom/width of the core

I’m going away for a few weeks/months, should I shut off my hot tub?

Use your best judgement for this. Hot Tubs have many moving parts, and generally, we see more issues from shutting them down vs keeping them going. If you're going to be away for a month or less, we recommend
Cleaning your filters & adding a dose of sanitizer
Turning it down 80 degrees (power saving)
Lower your filtration hours (power saving)
Have someone come and check up on the tub every few weeks or so for possible power/breaker trips
You can have the Hot Tub you want Today! The Hot Tub Shop provides financing to allow you to purchase your dream Hot Tub and have it installed as soon as possible